This draft policy covers Slab coin purchases, randomized digital packs, and physical-card shipping. All refund terms are subject to mandatory consumer rights.
Opened digital packs
Opened packs are generally non-refundable because their randomized digital contents have been revealed. The price-labelled opening action or tearing the seal records your express consent to begin providing the digital pack immediately and your acknowledgement about withdrawal rights. Slab saves a dated confirmation in your account's Receipts archive before revealing the cards. This policy does not remove any right or remedy that applicable law makes mandatory.
Coin purchases
Refund eligibility for coin purchases depends on the checkout disclosures, whether the purchased coins have been used, and applicable consumer law. Coins have no cash value outside Slab. Any withdrawal consent or acknowledgement required for an immediate digital coin purchase will be presented at that purchase.
Shipping fees
Shipping fees are charged in coins and displayed before a shipment is confirmed. If you disagree with the displayed fee, do not confirm the shipment; the fee amount alone does not qualify for a refund. This does not affect mandatory rights or remedies for a failed, incorrect, or undelivered service.
Contact and version
For a refund request, contact Slab at [insert support contact]. Include the account email, transaction or shipment reference, and a description of the issue. Draft version refund-2026-09-28-draft-1; review and replace this draft before launch.
See also the Terms & Conditions.